Delivery and returns policy

Dispatch & Delivery

We offer free delivery on all orders within the United Kingdom. Delivery may take up to 3-4 days. We use fully tracked delivery and therefore the courier may require someone's signature upon delivery.

Estimated delivery time is 3-4 working days however over 80% of orders are delivered the next working day. Once we have dispatched your order, we will send you an email confirming that we have dispatched your order.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday. 

International Delivery

We currently deliver to over 40 Worldwide destinations.

European orders are sent via a standard delivery service and we aim to deliver your order within 2-5 working days. A standard delivery service is available for International Orders (Including USA, Canada & Australia) and we aim to deliver your order within 5-7 working days for £14.99. 

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.

However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept.

All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.

Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.

If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.

Problems with Delivery 

If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.

To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier. 

USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD

You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout. 

Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.

Lost / Damaged Parcels 

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days.

Orders requested to be left in a Safe Location International Delivery

If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.

Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Stylealoud will not be liable to compensate orders that are damaged or lost.

Working Days

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.

Orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.  

Delivery Areas in the UK

We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box addresses.

 

Returns & Refunds

If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you an exchange or refund which will exclude postage costs. As soon as we have received the item, we will refund or resend you replacement item, whatever your preference within 3-4 days. Please allow us up to 7 days for this to be processed from the day you return the products. 

Please also note that items must be returned with all barcode tags and labels intact. All our products are checked and contain appropriate brand's logo and stamps within the material to distinguish from those selling fake branded clothes on eBay or other corner shops!. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

Unlike many other retailers, we offer our customers complete peace of mind 14 days returns policy. This 14 day starts from the day you have received your parcel!  However, with regret, we cannot accept a return if a suit has been washed or shrunk. Otherwise, we are happy to accept returns of complete product, which is unused and in an “as new” condition. 

If you have a printer at home, you can choose to use myhermes.co.uk courier service for returning to us. It's always tracked and prices start from £3. Please note we do not have a relationship with this courier, we are simply trying to assist our customers with a cheaper option than Royal Mail!

Return Address: 

StyleAloud.com
Grane Road Mill
Grane Road
Haslingden
BB4 5ES
England
United Kingdom

Notification of Receipt of your Return

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know. 

If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.

Statutory Rights 

Your UK statutory rights are not affected by our returns policy.

For any further queries please contact us on info@StyleAloud.com.

Kind Regards,

www.StyleAloud.com